Support
Questions, a call that was wrong on the ground, or trouble with Pro: email hello@10tenstudio.com. We usually reply within two business days.
Report a wrong call
Tell us the area name, the species, the date you went and what you found: no mushrooms in a Go, a gate or a No Trespassing sign on land shown as Crown, a closure the app missed. These reports are how the calls get better. You don't have to say exactly where your patch is.
Using it with no signal
Save your region at home while you have signal. Calls, saved maps, field mode and Back to car then work with no signal. Weather and wildfire restrictions refresh only when you have signal, and every area shows how old its weather is.
Field mode and Back to car
- Start a trip and tap Mark car before you walk away. Back to car points to it with an arrow and the distance.
- Allow location all the time (Android) or Always (iPhone) when asked, or tracking stops when the screen turns off. The app only tracks during a trip you start, and stops when you end it.
- Ending a trip takes a press and hold, so a pocket can't end it.
Pickable Pro
- Restore on a new phone: open Pickable Pro and tap Restore purchases, signed in to the same Google account (or Apple ID on iPhone).
- Cancel: Pickable Pro → Manage or cancel, or in Google Play → Payments & subscriptions → Subscriptions. You keep Pro until the period ends.
- Refunds: request through Google Play, or email us and we'll help.
Flush alerts
With Pro, watch a spot from its area page. Allow notifications for Pickable in your phone's settings, or you won't see the alerts. Alerts are estimates from rain and temperature; a quiet week doesn't mean the app stopped working.
Identifying mushrooms
Pickable doesn't identify mushrooms and can't tell you one is safe to eat. If you're unsure, ask an experienced forager or a local mycological society, and never eat a wild mushroom on an app's or a photo's say-so. If someone may have eaten a poisonous mushroom, call BC Drug and Poison Information Centre at 1-800-567-8911, or 911 in an emergency.